Wuxi Chongkang Adhere to the "all for customers and to create value for customers" service concept, take the customer demand as the center, with first-class speed, first-class technology, first-class attitude to achieve our service goal of "beyond customer expectations and the industry standard".
Service Concept
All our services are for customers and to create value for customers.
Service Strategy
Through standardization, differentiation, add values services to reduce customer psychological cost and use cost, and ultimately improve customer delivered value, profitability and purchasing power, so as to enhance the Wuxi Kang the service brand competitive power, leading the new trend of customer service.
Service Target
We’re doing our best to be beyond customer expectations and the industry standard.
Service commitment
Service Engineer 24 hours standby; Call back within 2 hours after receiving the customer’s inquiry, and within four hours to solve small problems, if it’s larger machines, 8 hours our agency will be around the scene for helping, and our factory will send technical personnel within 24 hours to the scene.
Service engineers can not leave the scene until the problems resolved, and customer gives approval.
Service net
The Wuxi Chongkang’s branch offices are all over 200 countries and regions; we have subsidiary company or distributor in each domestic provinces and cities.
And our spare parts are also along with these subsidiary companies, which formed the headquarters warehouse, regional center warehouse, warehouse as our four levels supply security system, fully guarantee the user demand for components.
Wuxi Chongkang Adhere to the "all for customers and to create value for customers" service concept, take the customer demand as the center, with first-class speed, first-class technology, first-class attitude to achieve our service goal of "beyond customer expectations and the industry standard".
